Please note our standards for dealing with complaints are as follows:-

 

 

• We will treat your complaint fairly and impartially.

• We promise that making a complaint will have no implications for your dealings with our organisation.

• We will apologise for any mistake, explain what happened and put it right wherever possible.

• We will review our methods to ensure that the same mistake does not occur in the future.

 

Stage One

If you are dissatisfied with some aspect of our service, you can write to or e-mail Janet Ashton who will try to assist. We will aim to resolve all complaints as quickly as possible or within 4 working days from the date of receipt of your letter or e-mail.

 

Stage Two

If the first response is not satisfactory you can write to or e-mail Patrisha Edwards, Head of Investigations. We will then investigate further and you will receive a response within 10 working days from the date of receipt of your letter or e-mail. We will also provide you with the name of the Director of the company if you wish to take your complaint further.

 

The address to write to:-

First Legal Support Ltd

17a High Park Place

Southport

Merseyside

PR9 7QP.

 

Or e-mail

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Alternatively

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