Please note our standards for dealing with complaints are as follows:-
If you are dissatisfied with some aspect of our service, you can write to or e-mail Janet Ashton who will try to assist. We will aim to resolve all complaints as quickly as possible or within 4 working days from the date of receipt of your letter or e-mail.
If the first response is not satisfactory you can write to or e-mail Patrisha Edwards, Head of Investigations. We will then investigate further and you will receive a response within 10 working days from the date of receipt of your letter or e-mail. We will also provide you with the name of the Director of the company if you wish to take your complaint further.
The address to write to:-
First Legal Support Ltd
17a High Park Place